Terms & Conditions

Welcome to HueChat (the “Service”), provided by HueChat  (“Company,” “we,” “our,” or “us”). By accessing or using HueChat, you agree to comply with and be bound by these Terms & Conditions (“Terms”). Please read them carefully before using our platform.

1. Acceptance of Terms

By creating an account, subscribing, or using HueChat, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, you must discontinue use immediately.

2. Service Description

HueChat is a SaaS-based omnichannel support and communication system that allows businesses to manage conversations across multiple platforms (e.g., WhatsApp, Facebook, Instagram, Email, Live Chat, etc.) in one unified dashboard.

We may update, enhance, or discontinue features at our discretion to improve user experience.

3. Eligibility

• You must be at least 18 years old or the legal age in your jurisdiction.

• You must provide accurate registration information.

• You are responsible for maintaining the confidentiality of your account and password.

4. Subscription & Payment

• HueChat operates on a subscription-based model.

• All fees are non-refundable unless otherwise required by law.

• We reserve the right to change pricing with prior notice.

• Payment failure may result in suspension or termination of services.

5. Use of Service

You agree to use HueChat only for lawful business purposes and not to:

• Engage in spamming, phishing, or unauthorized marketing.

• Violate any applicable laws, regulations, or third-party rights.

• Interfere with or disrupt the platform’s integrity or performance.

• Share, resell, or sublicense the service without our permission.

6. Data & Privacy

• We collect and process data in accordance with our Privacy Policy.

• You retain ownership of your customer data. We act as a processor, not the owner.

• You grant us a limited license to use your data solely to operate and improve the service.

• We are not liable for third-party platform policies (e.g., WhatsApp, Facebook).

7. Third-Party Integrations

HueChat integrates with third-party platforms. You acknowledge that:

• Their availability and functionality depend on external providers.

• We are not responsible for disruptions, policy changes, or restrictions by third-party services.

8. Intellectual Property

• All intellectual property related to HueChat (software, trademarks, branding) remains our exclusive property.

• You may not copy, modify, reverse-engineer, or distribute our software.

9. Service Availability

• We strive for high uptime and performance but do not guarantee uninterrupted access.

• Scheduled maintenance and unforeseen outages may occur.

10. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages.

• Our total liability shall not exceed the amount you paid for the service in the last 12 months.

11. Termination

We may suspend or terminate your account if you:

• Violate these Terms.

• Fail to pay subscription fees.

• Engage in abusive or fraudulent activity.

You may terminate your subscription at any time; however, fees already paid are non-refundable.

12. Governing Law & Dispute Resolution

• These Terms are governed by the laws of SAUDI (or your registered jurisdiction).

13. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of HueChat after changes indicates acceptance.

14. Contact Information

For questions or support regarding these Terms, contact us at:
Email: support@huechat.io
Website: www.huechat.io